This is a protected Lagoon, we don’t experience much of the open ocean swell, but we do get wind waves that at times prevent us from going out. If it is deem to be unsafe, we will not go out.

Not since the “whaling era”, so if you have no harpoon in hand, you shoudl not be worry.

It is not allowed for safety reasons.

These are wild animals in their own element, they do not follow the daily times or calendars that we use in order to display any kind of behavior.

That actually will be a question for them. What we understand from history into the present is that how we treat them, is how they treat us.
Back in the day when they were attacked and hunted (by humans), they crashed boats and people (they attacked back).

Now that humans no longer hunt them and drive boats slower and nicer around them, they decided to come and check us out, and forgive us for the past aggressiveness.

We do appreciate you choosing Pachico’s Ecotours for your whale experience. Now to complete your reservation
Payment is required. Our cancellation policy is as follows:

If you cancel,

At any time for any reason, greater than six weeks before your arrival date, we will keep 10% of your total quoted
price for office processing expenses and refund you the difference. Or we can offer you a full credit towards a
future reservation.

Four to six weeks before your arrival date, we will keep 20% of your total quoted price and refund you the
difference. Or we can offer you a 90% credit towards a future reservation.

Two to four weeks before your arrival date, we will keep 50% of your total quoted price since there is no
guarantee that we will fill your spot within that short time. Or we can offer you 70% credit towards future
reservation.

Within two weeks from tour date there is no refund, since the chances to fill those spots saved for you are very
slim.

If WE have to cancel the trip for reasons not under our control (health concerns such as a world pandemic,
government travel restrictions, earthquake, tsunami or any other natural event), we will keep 30% of your total
quoted price for office processing expenses and refund you the difference.

Weather plays a role more commonly than we would like, if we are prevented from going out to the whale
observation area, we still will be offering side tours for you to explore the area and experience the natural
surrounding of San Ignacio Lagoon.

If WE cancel the trip for our own internal company reasons, we will refund you the full amount deposited or we
will try to arrange for you to receive the reserved services with another local trusted company

 We strive to provide the best whale experience while visiting with us and the most comfortable stay at the Lagoon.

1) Our cabins are the ones with more space, the only ones in the Lagoon with private bathrooms and hot showers.

2) Even when we own boats for 10 passengers, we only take 8 people maximum to allow for space and comfort on board.

3) We only sell two tours per day per boat, so if ocean conditions are not smooth, we will not drive fast to get back to camp for another tour, you get your boat assigned for the day. Selling a third tour will conflict with the quality of the experience that you trusted us with, so we honor that trust.

4) We operate the smallest camp in the Lagoon allowing for a more personalized service and family feel.

5) We are the only ones offering the opportunity to participate in conservation & research with turtle tagging program as part of our packages. 

So visiting with us you get more of your San Ignacio Lagoon experience of a life time!

It’s customary to tip between 15%-20% depending on your level of satisfaction during your trip.