This is a protected Lagoon, we don’t experience much of the open ocean swell, but we do get wind waves that at times prevent us from going out. If it is deem to be unsafe, we will not go out.

Not since the “whaling era”, so if you have no harpoon in hand, you shoudl not be worry.

It is not allowed for safety reasons.

These are wild animals in their own element, they do not follow the daily times or calendars that we use in order to display any kind of behavior.

That actually will be a question for them. What we understand from history into the present is that how we treat them, is how they treat us.
Back in the day when they were attacked and hunted (by humans), they crashed boats and people (they attacked back).

Now that humans no longer hunt them and drive boats slower and nicer around them, they decided to come and check us out, and forgive us for the past aggressiveness.

We appreciate you choosing Pachico’s Ecotours for your whale experience. Now to complete your
reservation the quoted Payment is required. Our cancellation policy is as follows:

If you cancel,
• at any time for any reason, greater than six weeks before your arrival date, 10% of your total quoted
price is non-refundable for office processing expenses and we will refund you the difference. Or we can
offer you a full credit towards a future reservation.

• four to six weeks before your arrival date, we will keep 20% of your total quoted price and refund you the
difference. Or we can offer you a 90% credit towards a future reservation.

• two to four weeks before your arrival date, we will keep 50% of your total quoted price since there is no
guarantee that we will fill your spot within that short time. Or we can offer you 70% credit towards future
reservation.

• within two weeks from tour date there is no refund, since the chances to fill those spots saved for you
are very slim.

• If WE have to cancel the trip for reasons not under our control (health concerns such as a world
pandemic, government travel restrictions, earthquake, tsunami or any other natural event), we will keep
30% of your total quoted price for office processing expenses and refund you the difference.

• Weather plays a role more commonly than we would like, if we are prevented from going out to the
whale observation area, we still will be offering side tours for you to explore the area and experience the
natural surrounding of San Ignacio Lagoon.

• If WE cancel the trip for our own internal company reasons, we will refund you the full amount deposited
or we will try to arrange for you to receive the reserved services with another local trusted company.

TRAVEL INSURANCE
Insurance Requirement: All participants are required to purchase travel insurance that covers trip
cancellation, medical emergencies, lost baggage, and other unforeseen events.
Proof of insurance must be provided prior to the trip’s departure.

Company’s Insurance Disclaimer: Pachico’s Ecotours and Legacy Whale Tours do not provide
insurance coverage for participants and is not liable for any loss or damage that could have been covered
by insurance.

 We strive to provide the best whale experience while visiting with us and the most comfortable stay at the Lagoon.

1) Our cabins are the ones with more space, the only ones in the Lagoon with private bathrooms and hot showers.

2) Even when we own boats for 10 passengers, we only take 8 people maximum to allow for space and comfort on board.

3) We only sell two tours per day per boat, so if ocean conditions are not smooth, we will not drive fast to get back to camp for another tour, you get your boat assigned for the day. Selling a third tour will conflict with the quality of the experience that you trusted us with, so we honor that trust.

4) We operate the smallest camp in the Lagoon allowing for a more personalized service and family feel.

5) We are the only ones offering the opportunity to participate in conservation & research with turtle tagging program as part of our packages. 

So visiting with us you get more of your San Ignacio Lagoon experience of a life time!

It’s customary to tip between 15%-20% depending on your level of satisfaction during your trip.